Shipping policy

ORDER PROCESSING: 

Please allow 48 hours to process your order. Expect an email within 48 hours to let you know your order is on the way!

 

LOCAL DELIVERY 

During checkout, enter your address and choose the ship option. Click the "continue to  shipping" button. Local delivery is available for addresses within 50 km.  If the local delivery option does not show up during checkout, your order is not eligible for  local delivery. 

When your order is ready for delivery, you will receive an email with real-time tracking  information. 

 

FLAT RATE SHIPPING 

Orders are generally shipped within 2-7 business days using Canada  Post. Flat rate shipping fee of [fee] applies to orders shipping to locations outside local region. We do not ship outside of Canada at this  time.   

 

DOMESTIC SHIPPING RATES AND ESTIMATES: 

For calculated shipping rates:  Shipping charges for  your order will be calculated and  displayed at checkout. 

For simple flat rate shipping:  We offer $X flat rate shipping to Canadian locations. 

INTERNATIONAL SHIPPING:  We currently do not offer international shipping. 

REFUNDS, RETURNS AND EXCHANGES 

We accept returns up to 30 days after delivery, if the item is unused and in its original  condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible  at info@setsunebeauty.com with your order number and a photo of the item’s condition. We  address these on a case-by-case basis but will try our best to work towards a satisfactory  solution. 

If you have any further questions, please don't hesitate to contact us at info@setsunebeauty.com.